Please note that a factory reset will erase all guest and administrator data from the lock, restoring it to its original settings out of the box.
Factory reset instructions
- Sign in to the Welock App and click on the smart lock you want to reset in the device list.
2. Click on the reset button shown in the picture below
3. Click OK your Welock smart lock will be reset to factory settings.
If you still can't reset your welock, please contact our customer service and we will help you to solve your problem according to your actual situation.